FAQs for Hugo Replacement Parts
Read this concise FAQ for quick answers to common questions about where to find replacement parts. Replacement parts are specific to the model and model revision of your Hugo product.
If your model only shows a serial number on the label, please call customer service at (866) 752-1363 with the serial number and we will provide you with the model and revision information.
Hugo Elite Rolling Walker 700-959
How do I locate the serial number, model number and revision number?
Replacement parts are specific to the model and model revision. To determine which replacement part is needed for the rollator, locate the serial number, model number and revision number on the cross bar under the seat (see photo below.)
If your model only shows a serial number on the label, please call customer service at 1-866-321-4846 with the serial number and we will provide you with the model and revision information.
Walker’s hand brake control broke/bent. How do we get the lower section replaced?
How can I fix a broken side hinge/strap?
Where can I find additional E-Clip parts?
Where can I purchase the carrying bag that comes with the Hugo Elite Rolling Walker?
Hugo Portable Rolling Walker 700-957
What is the widest seat of Hugo rollators?
Currently, the widest seat in the Hugo lineup will be found on the Hugo Explore (seat width: 17″ – Width between handles: 17.5″) – Available in Black or Red online at the link below or through the Buy Online links on the Explore product page.
How can I fix a broken side support on the 700-957?
Walker’s brake handle broke/bent. How do I go about getting a replacement?
700-957 has lost the nut and bolt from the 1 slot on the right hand brake assembly. This prevents the right hand brake from locking when pressed down
Handle bar retainer bolt is missing. Where can I find an extra bolt with the black plastic tri-cornered handle that secures and fixes the height of the hand grip to the forward roller assembly?
What is the correct sidebar position when the rollator is open?
Users should always check the cross bars/sidebars before using the rollator. Ensure the sidebars are in the proper extended position when the rollator is open.
**Important Note for models manufactured without a locking mechanism – Keep the sidebars extended when the unit is open.
How do you lock the brakes?
Your walker can be put into a brake mode so you do not need to have your hands on the brake grips. The brakes can be locked by pushing the brake lever down, away from the handle bar, until you feel a slight click (see image below).
To release the locked brake, simply pull the lever back up.